GLAMIRA REVIEWS
Discover what customers think of our services, with more than 10,000 reviews on an independent review site.
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4.86
97.1262%
reviews (12756)
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Jiri 
100%
Great product at good price Verified
Giving credit where it's due. Ring arrived on time. It looks as good in reality as it does on the website. The box is a basic black paper box, but I prefer it that way - why pay for a box that gets thrown out and wasted. The ring, incl. engraving, is flawless and would cost twice as much in a local shop.
It arrived with white fibres caught in one of the gem clamps, probably from production. Will get these removed by a local jeweller, as well as the ring downsized (size M is strangely not available on the website, only M1/2).
Overall great online shopping experience. The online ring building/customisation app is second to none.
She said yes. ;)
Reviewed on:Engagement Ring Anni
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5
Caroline
100%
Impeccable Verified
To all those couples out there looking for something different. I highly recommend Glamira. The Amelie ring we chose is beautiful. I fell in Love with it the moment i saw it and my fiancé said it was made for "me" the complements i have received too were all good . Although you will need to be patient because it says on the site that it is ready to ship in 5-7 days. It will take longer than that to make and ship. We ordered our ring in the last week of January and it came a few days before Valentine's. It was a little stressful the waiting but the customer services were outstanding and the followed up on all of my requests. We will certainly be purchasing our wedding rings here also.
Reviewed on:GLAMIRA Ring Amelie
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Nila
100%
Love it! Verified
I got engaged about 3 weeks ago and this is the perfect ring for me! The shape, the price, and the ability to customize was what attracted me most to it. I bought the white gold, white sapphire model and it looks so lovely on my hand! The only things I would have changed I realized is the cut of the stone doesn't do it for me at certain angles, but that's bound to happen when buying online. The band is also thicker than I was imagining on my finger but it looks great none-the-less.
Reviewed on:Engagement Ring Cynthia
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Marco Lomelin
100%
Stone: Granate & Diamante cultivado en laboratorio
Colour / Metal: Plata 925
Beautiful ring and a very good experience, I will buy again in the future Verified
I had my doubts before buying because I saw several negative reviews, but my experience was very good. I bought it from Mexico.
First, the quality of the ring and the diamonds are incredible. I measured the ring and it's the size I ordered; I had no problems. I still need to give the ring to my girlfriend to see if it fits her well, but for now, it met all the specifications I requested.
Second, and what worried me most, was the shipping. I kept track of the shipment the whole time, and it arrived only two days after the scheduled date. I ordered it for delivery to Mexico, and I had no problems with DHL. The customs process was a bit slow, but they didn't ask for any documents or payment to release it. I just had to wait and be patient. Even so, I had all my documents ready in case of any customs issues: a printout of the purchase order from the Glamira website, proof of PayPal payment, a copy of my INE (Mexican voter ID), and my RFC (Mexican tax ID), but they weren't needed.
I will definitely buy from their website again, as my experience was excellent. To those who are hesitant to buy, I can assure you, based on my experience, that it's worth it.
Reviewed on:Engagement Ring Lauren
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Fanni Nemeth-Heimel
100%
Colour / Metal: 14ct Yellow Gold
Beautiful ring Verified
The ring is beautiful – the engraving is also very beautiful and finely crafted! Unfortunately, we accidentally ordered the wrong size – it was too big and had to be returned.
Review of customer service:
The customer service was a disaster. There is no way to speak to a real person.
I tried to contact customer service, but I was only "served" by a chatbot that couldn't help me at all.
Then I sent an email – no response for two days. Only then did the email arrive: "Our support representative has marked your ticket as resolved."
I also couldn't find any clear information on the FAQ page about how long to wait for the return label.
Conclusion:
The product itself is stunningly beautiful – the engraving, in particular, is very well done – and arrived on time and in perfect condition within 30 days in the adjusted size.
However, customer service and communication are unfortunately very, very poor. There is an urgent need for improvement here! Particularly frustrating is that the phone number listed on the website, 0800 802109, doesn't work – the call is immediately disconnected before you even reach anyone.
Reviewed on:Men's Wedding Ring Classic 4mm
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Elena Coman
100%
Stone: Smarald & Diamant
Colour / Metal: 14k Aur galben
My first time experiencing shopping from Glamira Verified
I discovered Glamira at the end of the last year (now it is August 2024).
The time I spent configuring rings over and over again was substantial.
I kept changing what I liked based on the possibilities I was discovering through the Glamira configurator.
It took me more than half a year to finally decide and have my very first order placed.
It is not the ultimate ring I would have ordered, but I really wanted to have a right hand ring from Glamira, with precious stones.
I never had any jewelry with precious stones before.
(As I write this, I am still waiting for my ring to be shipped)
I carefully configured my chosen ring with the metal and colour and the precious stones with their related qualities and placed the order to Glamira.
I paid online with a credit card. All good, so far.
After only a few days I have received an email from Glamira saying that the production of my ring is done and is almost ready to be expedited.
Still good. I loved the fact that they sent me a video with my final ring product so that I could see it while I was waiting for it to arrive.
The estimated delivery day arrived and things were still good, until I suddenly started to watch reviews (at start out of curiosity, then out of panic of an online scam).
The more I was reading the reviews, the more intense the panic.
Then I got to Glamira's Facebook. I was literally shocked to see so many negative reviews for all the posts that are still visible at this moment on Glamira's Facebook page.
It is, at the moment of this writing, one week of delay for the delivery.
But as the days were getting by and the delay started to increase, I did not just let time pass and maybe risk not having any possibility to get back the money I paid, in case of a scam.
Glamira's estimated delivery date was August 16 2024.
On August 24 I started to send them emails and contact them however it was possible.
I chatted with their AI chat bot, which was pleasant at start, but then it got really annoying as it kept giving similar responses, with a polite tone but with no useful information for me.
I was just waiting to get in touch with a real person from the customer service, but there was none at this point.
I sent Glamira messages through the contact form on glamira.ro and also glamira.com.
The next day, on August 20 2024, I received a reply to one of my contact forms that I submitted.
That was such a relief. It was the only thing I wanted, a reply from a real person, so that I am closer to concluding that this is not an online scam business.
Me and the person from Glamira's customer service exchanged a few really pleasant emails.
Thank you, sweetheart, for your replies (I will not disclose their name here, I do not think it is fair to do so).
In the reply I have been told that there is a delay because of the unique factor for each product that is different for each customer, they are sorry for the delay, they do their best to deliver as soon as possible with the best quality and as soon as the product will have the tracking number I will have it as well, sent by email.
After this email I literally went down from panic 100% to -10%. Well, some panic was still there, but at least I got to talk with someone who felt real.
Seeing all those negative reviews almost ruined my first shopping experience on Glamira.
Please do your own homework before believing all the stories you see on the internet.
As I was discussing the issue with my boyfriend, I also noticed some things.
He told me that all the big companies have bad reviews. He also asked me if I saw positive reviews as well.
I said yes, I did see many positive reviews. And, by answering his questions, I noticed a difference: the negative reviews were only some words of frustration. But, some of the positive reviews, alongside the nice words, also had images.
The fact that a review says that their ring got broken and there is no picture to prove that, is also an important factor.
Then my mind started working again and at this point my logic says that many, or some, of those negative reviews are maybe an active campaign from the competitors to slow down Glamira's sales and "maybe?" increase their sales? It is a possibility, you cannot trust easily when it comes to online statements...
Now that I am writing, I can track the steps my package is making towards me.
It is now in Romania and got scanned at several locations, as the package traveled to me with UPS.
I can check the tracking details on a Glamira inner page, specifically built for the UPS tracking numbers and your order.
I also created, before receiving my tracking number, in my panic times, an account on ups.com. Just to see if there is any package associated with my email address. It was not at that point and was not going to be.
But I now have the tracking number and I was able to see the detailed progress of my package using the received tracking number.
I hope that by this evening I will have received my ring, but I know now that it is just a matter of time.
Overall, if my ring gets to me today, there is only a 1 week delay.
Maybe the Glamira team can improve this estimation by increasing the time, but it is surely a more complex process and there are surely several scenarios that need to be covered in order to give a more accurate estimation.
Except for a few minor bugs, maybe some UX aspects and the delivery accuracy improvements, I do not see huge problems at Glamira.
I am waiting to see my ring and get to see the craftsmanship. I loved it already from the video they sent to me by email right after the production was done.
I am really thankful to Glamira for such an amazing configurator and thoughtful steps to make towards better customer satisfaction.
I am sure it is not easy to do so, while you also have to defend your business from the many negative reviews and trash thrown at them.
For sure, as their work towards better customer service progresses, things will get better and better.
A little more transparency in communication with the client will be a great deal.
And maybe announce the client if there will be known delivery delays. This will surely make a great impact in the customer's experience with Glamira.
I have recently received my package and the inside of the package and my ring are beautiful and delicate.
My ring is amazing. No picture can capture the beauty of the emerald and the diamonds. It is truly a gorgeous piece of craftsmanship. Delicate yet not fragile.
The ring feels so comfortable on my finger and, even though I thought the main stone will be too small, it actually feels as if it has the right measurements for my finger size.
Thank you so much, Glamira, for this amazing ring. You really have good craftsmanship in there.
Looking forward to seeing updates for the amazing configurator you have.
I am very happy with my order.
Wish you all the best, Glamira!
Reviewed on:Engagement Ring Metis
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Giuseppe Vinci
100%
Colour / Metal: 925 Silver
Silver Ring Review Verified
Ring ordered January 12, 2023.
Very intuitive site for customization.
After placing the order, I was updated on every step, from production to shipping (including tracking)!
Expected delivery date January 25, 2023. Arrived January 23, 2023 (from Bulgaria to Sicily)!!!
As shown in the photo, very nice packaging, with a small bag, the box with the bearing (including LED lighting), certificate of guarantee!!!
The ring is in excellent condition and reflects what I had requested.
Including the measurement which, thanks to the measurement sheet provided by the site, turned out to be perfect!!
I just hope it doesn't darken over time!!!
In conclusion, I highly recommend this site for their professionalism.
Reviewed on:Herrenring Peaceful Twinkle 5 mm
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Julie Galbe
100%
Stone: Zirconia
Colour / Metal: 925 Silver
Pretty and completely correct Verified
I recommend glamira
my husband asked me at the wedding for Christmas and the rings arrived on December 26, were splendid, we received them late because of the delivery people who did not work on weekends, so they were received on Monday December 26, 2022 instead of Friday, December 23, 2022. So nothing to say in time all the same 5 stars, because the jewelry is beautiful, we know it was used as a printed sheet for the sizes, we were between 2 sizes for me and my husband and we took the size above as recommended in the description. sizes and we are delighted the Led case is very beautiful and a 2nd box is well studied to receive the rings without hassle, nothing to complain about DHL deliverers who deliver to the door. I'll put pictures for you I hope it will help you to choose.
Reviewed on:Wedding Ring Confident Earth 6 mm
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Warren John
100%
Stone: Ruby
Colour / Metal: 18ct White Gold
Great engagement ring Verified
I ordered a Ring Bridal Luxuy with a 0.16 carat ruby and 750 white gold as an engagement ring. I knew I wanted a ruby ring and this particular ring design. But I wasn't sure about how big the stone should be and what its quality should be. In the end I decided on this size, which I am quite happy with since a stone too big would also look awkward on my fiancée's hand. One has to be mindful that the metal on either side of the ring is also thick and can tend to hide the stone. The ring arrived and I noticed that there were cracks on the stone and I informed Glamira about this and they replaced the ring very fast and efficiently and I was very grateful for the customer service. It's a great looking ring and my fiancée loves it more and more with each day.
Reviewed on:Engagement Ring Bridal Luxuy 0.16crt
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15
Marina Nagel
100%
Stone: Black Diamond
Colour / Metal: 18ct Rose & White Gold
WOOOW BEAUTIFUL AND SPECIAL Verified
We wanted large rings with a special design for our upcoming wedding and we found them at Glamira. We love her. These rings are a real "statement" on the finger, very good quality and very valuable. Despite the size and weight, the carrying properties are excellent.
The men's ring also has a very nice, subtle stone trimming, we haven't seen that anywhere else!
Now the anticipation for the wedding increases even more and we are already looking forward to wearing "the ring of rings" forever :-)
We would like to say a big thank you to Glamira for these rings.
Reviewed on:Grace Light 10 mm
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